Frequently asked questions

Axe Adventures provides a range of travel services designed to meet your needs. These include customized travel packages, hotel reservations, flight bookings, tour and activity arrangements, and transportation services. We focus on delivering tailored solutions to ensure that your travel experience is seamless and enjoyable.

To book a trip with us, you have several options. You can visit our website and use the booking form provided, or you can contact us directly via email at bo******@ax*.tours, phone at +254 718 862 054, or WhatsApp at +254 718 862 054. Simply provide us with your travel details and preferences, and our team will assist you in planning and confirming your arrangements.

Yes, modifications and cancellations are possible. However, they are subject to the terms and conditions set by the service providers involved in your booking. To discuss your options, please contact us as soon as possible. Keep in mind that cancellation fees may apply depending on the provider’s policies.

We accept various payment methods, including credit and debit cards. Specific payment options will be provided during the booking process. Please ensure that all payments are made according to the instructions provided by Axe Adventures.

Your privacy and security are our top priorities. We use secure encryption methods to protect your personal and payment information. For more details on how we handle your data, please refer to our Privacy Policy.

If you require assistance during your trip, please reach out to us immediately via phone or WhatsApp at +254 718 862 054. Our team is available to provide support and help resolve any issues that may arise during your travels.

While we do not directly provide travel insurance, we strongly recommend purchasing it to cover unexpected events such as trip cancellations, medical emergencies, or lost luggage. You can arrange insurance through third-party providers.

Refunds are subject to the terms and conditions of the service providers involved. If you are eligible for a refund, we will process it in accordance with the provider’s policies. For more information on specific refund requests, please contact us directly.

Yes, you can book a trip on behalf of someone else. During the booking process, provide the traveler’s details and ensure that all information is accurate for a smooth booking experience.

We do offer group bookings and corporate travel arrangements. Please contact us directly to discuss your requirements. We will work with you to tailor a solution that meets the needs of your group or corporate travel plans.

If you have special dietary requirements or other specific needs, please inform us at the time of booking. We will do our best to accommodate your preferences and ensure that your travel experience is comfortable and enjoyable.

To stay informed about our latest offers and promotions, you can subscribe to our newsletter, follow us on social media, or visit our website regularly. We regularly share updates and special deals with our subscribers and followers.

Our customer support team is available during business hours, but for urgent matters outside of these hours, you can reach us via WhatsApp at +254 718 862 054. We will respond to your inquiries as promptly as possible.

You can reach us by email at bo******@ax*.tours, by phone at +254 718 862 054, or via WhatsApp at +254 718 862 054. We are here to assist you with any questions or concerns you may have, and we look forward to helping you plan your next adventure.

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